FAQ

We’re a Gloucester-based plant specialist bringing green magic to your doorstep. We offer a carefully curated selection of houseplants, perennials, shrubs, and gardening accessories to plant lovers worldwide.

Our passion lies in combining horticultural expertise with sustainable practices. From our eco-friendly packaging to our climate-appropriate shipping methods, every aspect of our service is designed with both plants and planet in mind.

Our collection includes:

• A-Z Houseplants (flowering and foliage varieties)
• Outdoor plants (perennials, shrubs, climbers, conifers)
• Specialty plants (bonsai, bamboos & grasses)
• Fruit bushes and flower seeds
• Gardening accessories and care products

Consider light levels, humidity, and your commitment to care. Our product pages include detailed care instructions, and our plant specialists are always happy to advise via email.

Yes! We stock a range of automatic watering solutions and connectors to help keep your plants thriving, especially useful when you’re away or for busy plant parents.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Orders are processed quickly to ensure fresh delivery. Please email us immediately if you need to make changes, and we’ll do our best to accommodate your request.

We ship globally, excluding some Asian and remote regions due to phytosanitary regulations. Our checkout process will confirm if we can deliver to your location.

We offer two services:

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
• Free Shipping: For orders over £50, 15-25 business days via our eco-friendly EMS service

All orders take 1-2 business days to process before shipping.

Our Gloucester team carefully packages each plant with:

• Sustainable, protective materials
• Root protection systems
• Moisture control
• Climate-appropriate insulation when needed

Yes! For standard shipping, you’ll receive tracking updates via email. For EMS shipments, we’ll provide the tracking number once dispatched.

Some sensitive plants may have seasonal shipping limitations to ensure they arrive in perfect health. These will be clearly marked on product pages.

We stand by our 15-day Happiness Guarantee. If your plant arrives in poor condition, please email photos to [email protected] within 15 days of delivery, and we’ll make it right.

Due to the perishable nature of plants, we can only accept returns if the plant arrives damaged or incorrect. Our team will happily advise on care if you’re struggling with your new green friend.

Unused gardening accessories in original packaging can be returned within 15 days. Please contact us for return authorization.

Yes! We include all necessary phytosanitary certificates and customs-friendly paperwork with international shipments. Some countries may require additional fees which are the customer’s responsibility.

Certain countries have strict biosecurity laws that make plant importation challenging. We’re constantly reviewing these regulations and may expand our shipping areas in future.