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At Plantern Pot (“we”, “us”, or “our”), we’re as committed to protecting your personal data as we are to nurturing your plants. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website planternpot.com or make purchases from our global plant collection.

1. Information We Collect

To provide our gardening enthusiasts with the best service, we collect:

  • Personal Details: Name, email address, shipping address, and contact number when you create an account or place an order for our houseplants, perennials, or garden features.
  • Payment Information: Credit/debit card details processed securely through our payment gateways (Visa, MasterCard, JCB, PayPal) – we never store full payment details on our servers.
  • Browsing Data: Information about how you navigate our plant collections, including pages viewed and products added to your basket.
  • Communication Records: Correspondence when you contact our Gloucester-based team about your plant orders or care products.

2. How We Use Your Information

Like carefully tending to our bonsai trees, we handle your data with precision:

  • Process orders for your chosen plants, shrubs, or automatic watering systems
  • Provide customer support for your gardening queries
  • Improve our website and product offerings based on how plant lovers like you interact with our content
  • Send order confirmations and shipping updates (with the option to opt-out of marketing communications)
  • Prevent fraudulent transactions and enhance payment security
  • Comply with legal obligations as a UK-based business

3. Data Sharing & Disclosure

We treat your data like rare seedlings – with care and limited exposure:

  • Service Providers: Trusted partners who help with payment processing (Visa/MasterCard/PayPal), shipping your plants worldwide, and website maintenance.
  • Legal Requirements: When necessary to comply with laws or protect our rights and customers.
  • Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.
  • We never sell your personal data to third-party marketers.

4. International Data Transfers

As we ship plants globally (excluding some Asian and remote regions), your data may be transferred internationally. We ensure all transfers comply with UK data protection laws and implement safeguards like standard contractual clauses where needed.

5. Data Security

Your payment security is as important to us as the health of our plants:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Regular security audits of our systems
  • Limited employee access to personal data

While we implement these robust measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login details.

6. Your Rights (UK GDPR & Global Privacy Laws)

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable

To exercise these rights, contact our team at [email protected].

7. Cookies & Tracking Technologies

Like choosing the right fertilizer for different plants, we use appropriate technologies:

  • Essential Cookies: Necessary for our website to function (e.g., remembering items in your basket)
  • Analytics Cookies: Help us understand how plant enthusiasts navigate our A-Z plant collections
  • Marketing Cookies: Used sparingly to show relevant plant care products (you can opt-out)

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Children’s Privacy

Our website and plant products are not directed at children under 16. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Policy

As our plant collection grows, we may update this policy. Significant changes will be notified through our website or email for active customers.

10. Contact Us

For privacy-related questions, contact our Gloucester team:

Plantern Pot Sales
75 Barton St, Gloucester, GB GL4L 5MQ
Email: [email protected]

Thank you for trusting Plantern Pot with your gardening needs and personal data. We’re committed to helping your plants – and your privacy rights – flourish.