Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts aged 18+ who wish to purchase plants and gardening accessories. By using our site, you confirm you meet these requirements.

1.2 Content Ownership

All content on planternpot.com, including plant care guides, product descriptions, and images, is our intellectual property. You may:

• View and print pages for personal reference
• Share links to our products via social media

You may not:

• Republish or redistribute content without permission
• Use our images for commercial purposes
• Reverse engineer any website features

2. Product Information

2.1 Plant Descriptions

We take care to accurately describe our:

• A-Z Houseplants and Perennials
• Bonsai specimens
• Bamboos & Grasses
• Other botanical offerings

However, natural variations in size, color, and growth patterns may occur. Product images are for illustrative purposes.

2.2 Care Products and Accessories

Our Automatic Watering systems, Eco Friendly Pots, and Care Products come with manufacturer guidelines. Always follow included instructions for optimal results.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We verify stock availability (1-2 business days)
• We process payment when preparing for dispatch

3.2 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Taxes

Prices shown are in GBP and include VAT where applicable. International customers may be subject to:

• Customs duties
• Import taxes
• Other local fees

These charges are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx (10-15 business days)
• Free Shipping: EMS (15-25 business days, orders over £50)

We ship globally except to some Asian and remote regions.

4.2 Delivery Responsibilities

Once delivered:

• You become responsible for the items
• Inspect plants immediately upon arrival
• Report any transit damage within 48 hours

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days if:

• They’re unused and in original condition
• Live plants show no signs of disease
• Original packaging is intact

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened care products (fertilizers, pesticides)
• Personalized garden ornaments
• Custom-made trellises
• Perishable items with broken seals

5.3 Return Process

1. Email [email protected] with your request
2. Await approval (2 business days)
3. Ship items following our instructions
4. Receive refund within 5 business days of return

Return shipping costs are your responsibility unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide:

• Correct delivery address
• Valid payment details
• Current contact information

6.2 Plant Care

After delivery:

• Follow care instructions provided
• Provide appropriate growing conditions
• Monitor for pests/diseases

7. Limitations of Liability

Plantern Pot Sales is not liable for:

• Plants failing to thrive due to environmental factors
• Minor variations from product images
• Delays caused by shipping carriers or customs
• Incorrect care after delivery

Our maximum liability is limited to the purchase price of affected items.

8. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

9. Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.